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INBOUND CALL CENTER SERVICES

Inbound Call Center ServicesSBSG’s Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to SBSG and benefit from strategic contact center services that help you attain your business objectives and stay ahead of the competition.

SBSG’s Inbound Call Center Services

  • Virtual Receptionist Services
  • Inquiry Handling Services
  • Medical Answering Services
  • Product Recall Management Services
  • Rebate Processing Services
  • Omnichannel Contact Center Services
  • After-hours Call Center Services
  • Interactive Voice Response (IVR) Services
  • Charge Back Handling Services
  • Real-Time Inventory Status Services
  • Ticketing Sales Subscription Services
  • Insurance Claims Processing Services
  • Job Dispatch Services
  • Warranty Registration Services
  • Registration of event and trade show participants and prospects services

Why Outsource Inbound Call Center Services to SBSG?

  1. Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
  2. Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
  3. Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.
  4. Extensive experience: We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
  5. 100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.
 

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya
 
 

Benefits of outsourcing contact center services to SBSG