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UPSELLING AND CROSS-SELLING SERVICESAre you looking for ways to boost your sales and increase revenues of your business? Do you think you can upsell and cross-sell your products to your clients but lack the resources to do so? Then, it is time to outsource upselling and cross-selling services to an experienced service provider. Cross-selling and upselling is done when the customer is given to understand the advantage of buying a related or associated product. An estimated 30%-40% of the time the upgraded or additional purchase is made, which is a very significant boost any business can hope for.

SBSG Call Center Solutions is an experienced service provider of upselling and cross-selling services to its clients. Having been catering to clients for over a decade now, we have helped several clients to boost their sales by using our upselling and cross-selling techniques.

Upselling and Cross-selling Services We Offer

It is important to understand what is the difference between cross-selling and upselling. Upselling and cross-selling to existing clients is very important to sell more and to get more profits since they know you and trust you to help them make their choices. The other side of upselling and cross-selling is crucial in enlightening a client about the benefits of an offer, to answer questions and to resolve objections if any. This where the leaders in the business of upselling and cross-selling outsourcing such as SBSG Call Center Solutions are of critical importance for your sale strategies.

Some of the key services we offer include :

  1. B2B and B2C Upselling Services

    Our team comprises some of the most talented and qualified call center executives who have great communication and convincing skills. They have the capability to convince customers to upgrade to a more enhanced version of the product/ service that you are selling to them. We provide B2B as well as B2C upselling services which will boost the revenues of your company.

  2. B2B and B2C Cross-selling Services

    Why is cross-selling so important? Cross-selling of products enables the customer to understand any related product/service that the customer would want to buy along with the current product/service they are buying. We have a team of highly qualified individuals with excellent convincing and communication skills who can convince the clients to buy additional products/services along with what they are already buying.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

We have worked with a range of industry verticals from different parts of the world. Having been working with such varied clients, we understand the exact requirements of the client and provide the services accordingly. Some of the key industries we cater to include, but not limited to:

Energy & Utilities Energy & Utilities
Consumer Goods & ServicesConsumer Goods & Services
Banking & Financial Banking & Financial
Education Education






Retail & e-commerceRetail & e-commerce


Customs BrokerageCustoms Brokerage

Benefits of Outsourcing Upselling and Cross-selling Services

Clients need to understand the importance of upselling and cross-selling and accordingly decide whether to outsource the services to an experienced service provider or not. To make things easier, we have listed the benefits of outsourcing upselling and cross-selling services –

  • Contact selling eliminates the need for an expensive intermediate supply chain management
  • By helping customers to make informed decisions, customer loyalty can be ensured
  • Call traffic data entry can help streamline sale campaigns and ensure that market changes are made in real time
  • Outsourcing upselling and cross-selling services is cost-effective in terms of resources, manpower, and infrastructure
  • Cross-selling and upselling can educate customers to buy better quality or higher priced products
  • Cross-selling and upselling services can help build a rapport with customers and promote brand loyalty

Why Choose SBSG for Upselling and Cross-selling Services?

Your organization can now get access to competent upselling and cross-selling services by outsourcing to state-of-the-art call center services providers located in Toronto, Ontario Canada. SBSG is one of the leading providers of upselling and cross-selling services. Outsource to SBSG and get access to these advantages:

  • Flexible Pricing Options

    We provide our clients with highly flexible pricing options which can be customized as per the client’s requirements and they need to pay only for the services they opt for

  • Stringent Training Programs

    At SBSG, we organize regular employee training programs and evaluation systems to ensure maximum efficiency and productivity. After all, in the end, it is all down to turning up, having the right attitude, and playing the game by the rules

  • Technology and Infrastructure

    We have state-of-the-art fully automated call desks. We have a duplicated system for uninterrupted connectivity and data entry along with international-standard office spaces

  • Quality Processes

    We pay meticulous attention to call center metrics and industry practices. We can provide a customized access to centralized customer databases for quicker assessment of customer preferences and market trends. We also ensure optional connectivity across communication spectrums: voicemail, e-mail, auto attendant, etc.

  • Information Security

    We are an ISO 27001:2013 ISMS certified organization which ensures that all your data including legal, project, financial, customer data, etc. are completely safe

  • Experienced Workforce

    At SBSG, we have well-trained and adaptable professionals who can competently up-sell and cross-sell your products. Their warm and pleasant manners can help retain the customers and bring in new business

  • Quick Turnaround Time

    We deliver our services within a quick turnaround time through our multiple delivery centers across the globe in different time zones

  • Single Point of Contact

    We assign a dedicated project manager to every client who will be the single point of contact for all your needs and queries and will be available 24/7 via phone or email

  • High-quality Services

    We are an ISO certified organization hence you can rest assured that the services we provide our clients are of high quality and completely error-free

  • Ease of Scalability

    Our team of contact center agents has the required skills and bandwidth rapidly ramp up the service requirements as and when the client’s needs it

Outsource Upselling and Cross-selling Services to SBSG Call Center Solutions

SBSG has been a pioneer in providing quality reservation booking services and other inbound call center services to its clients around the globe. Our team comprises some of the qualified and talented contact center agents who are capable of delivering quality reservation booking services to clients from different industry verticals.

We leverage some of the latest contact center tools and technologies and have the best infrastructure needed to deliver error-free services. If you are looking for an efficient, cost-effective, and reliable reservation booking service provider, then you have come to the right place. Get in touch with our call center team today!

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