Phone Etiquette

[Robert]

What is phone etiquette, and why is it important?
Proper phone etiquette is crucial in the workplace even when your workplace is at home. Your client’s first impression of you is often over the phone. How you communicate with them might be the deciding factor in whether you gain or lose them as a client.
Callers judge your business by the way you interact with them and handle their request or answer their questions. Good communication is key to establishing and maintaining a strong connection with your clientele. However, it’s often difficult to communicate over the phone, since neither party can pick up on body language or other nonverbal cues. It’s important to use your words, tone and professionalism to convey what you are trying to get across. Continuously practice the right etiquette.

Key takeaway: Your phone etiquette could be the difference between turning a lead into a customer or losing a prospect for good.

Phone etiquette tips for small businesses
To start, here are phone etiquette tips for call center customer service for small businesses.

• Immediately introduce yourself and your business(NetBuzz)
• Speak clearly and calmly
• Listen, ask questions and take notes if necessary
• Remain cheerful
• Smiling and dialing
• Be consistent
• Never interrupt
• Get to know the hold/mute button
• Keep customers informed
• Learn how to handle angry and abusive people
• Answer callbacks after the first few rings if possible
• Minimize background noise if possible

 

[Author]

Posts